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Kelsall Cycles Delivery Details


Delivery Information

Upon placing your order you will receive an automatic acknowledgement that it has been received and is being processed. Once dispatched you will receive a shipment notifaction to the email address supplied from our courier DPD. On the day of delivery you will receive an allocated timeslot from our courier for which your delivery will take place. Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked'. Failure to do so may affect any warranty claims you make thereafter. As items require a signature we are unable to fulfil requests to leave orders in a "safe place"
Please note for cycle deliveries, bikes are built and checked instore before being repacked for dispatch. To ensure safe transit of the bike there is a degree of rebuild when you recieve the bike. This is minimal and if you have any questions please call on 01829 752224. Some tools are required and these are not included.
For purchases made using finance, the delivery MUST be made to the address specified on the finance application.
At Kelsall Cycles we will endevour to get your delivery to you as quickly as possible. We will aim to ship orders placed before 1pm on items in stock, within 48 hours for delivery by courier on a 24 hour service. Please note, due to the additional preperation required, bikes are normally shipped 2-4 days after receiving your order. If your delivery is urgent, please contact use and we will do all we can to accomodate your request. If the item is not in stock we will inform the you and dispatch the order as soon as stock is available.
Deliver costs apply to UK Mainland only, Islands and Highlands may incur extra charges. Please call for details.
Highlands & Islands Include
Northern Ireland & Postcodes - IV(All), KW1-14, PA34, PA37-39, PH19-26, PH30-40, PH49-50, PH41 Sector 4
PLEASE NOTE: Additional Costs apply to bike delivery, please contact the store for more details
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